Clarifications and Conditions

Definitions and details ensuring transparency in your purchases.

01

What does "certified diamond" mean?

Every diamond in our offer is accompanied by a GIA or IGI certificate, attesting to its origin, cut, color, clarity, and carat weight. Without a certificate, the stone is not considered authentic.

Guaranteed authenticity
02

What does the jewelry warranty cover?

The standard 24-month warranty covers manufacturing and assembly defects. It does not include normal wear, loss of stones due to impact, or modifications made by third parties.

Limited warranty
03

How is the delivery time calculated?

The displayed timeframe starts from the moment payment is confirmed and does not include weekends or public holidays. For custom jewelry, the timeframe may be extended by up to 10 business days.

Estimated delivery
04

What does "18K gold" mean in the description?

18K gold contains 75% pure gold, with the remainder being alloys that provide durability and color. It is not the same as 24K gold (pure, softer) or 14K gold (58.5% gold).

Metal composition
05

Can I return a piece of jewelry after wearing it?

Returns are possible within 14 days of receipt, only if the product is in its original condition, with no signs of wear, and with all documents and packaging intact. Custom jewelry cannot be returned.

Return policy
06

How is the ring size determined?

Sizes conform to the European standard (from 12 to 24). If you are unsure of your size, we recommend consulting our sizing guide or visiting the showroom for a physical fitting.

Size guide

Submit a Quote Request

Describe the piece you are looking for and we will get back to you with a custom calculation.

Contact Us

We are here to help you choose the perfect jewel

Address Str. Petrache Poenaru 2

Phone 0313839684

Email info@diastar.com

Schedule Monday–Friday: 10:00–19:00, Saturday: 10:00–16:00

Showroom

Visit us to see the jewels in person

See address

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